Distance

Selling

At PYYRAH and PYYRAH PLUS , we are committed to adhering to all regulations and guidelines set out under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 (as applicable in the UK) and other relevant distance selling laws. This includes transparency and compliance for the sale of digital products such as downloads, subscriptions, templates, or software.

Key Compliance Measures for Digital Products

1. Clear and Transparent Information

We ensure that all necessary details about our digital products are provided before you make a purchase, including:

A clear description of the digital product or service.The total price, including taxes and any additional fees.The delivery method (e.g., instant download or account access).The format and system requirements needed to access or use the digital product.Terms and conditions of the purchase, including your rights and restrictions.

2. Right to Cancel

For digital products, your right to cancel is subject to specific conditions:

You acknowledge that by purchasing and downloading/accessing digital content, you waive your right to cancel once the download or access process has started.This waiver is explicitly stated and requires your agreement before completing your purchase.

3. Refund Policy

Due to the nature of digital products, refunds are only provided in the following circumstances:

If the product is defective or not as described.If you have been unable to access the digital product due to an issue on our end.

If you believe you are entitled to a refund, please contact our support team within 14 days of purchase, and we will review your request.

Delivery and Access

All digital products are delivered electronically, typically through instant download links or access to your account.Delivery is considered complete once the digital product is successfully made available to you (e.g., via email or a secure download link).If you encounter technical difficulties accessing your purchase, please contact us immediately for assistance.

Exclusions from the Right to Cancel

Under the Consumer Contracts Regulations, the right to cancel does not apply once:

The digital product has been downloaded or accessed.You have explicitly consented to the immediate delivery of the digital product and acknowledged that your cancellation rights will be waived.

System Requirements

We provide clear information on the system requirements necessary to access and use our digital products. It is your responsibility to ensure that your device meets these requirements before purchase.

Complaints and Support

We strive to provide high-quality digital products and exceptional customer support. If you have any questions, issues, or complaints, please contact us:

Email: [email protected]

Privacy and Data Protection

We protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your information will only be used for purposes related to your purchase unless you provide explicit consent for additional communications.

Legal Compliance

This Distance Selling Compliance Statement for Digital Products is designed to comply with UK law. If you are purchasing from outside the UK, additional regulations may apply, and we strive to adhere to those where possible.