Legal
Last updated: 17 March 2025 · Effective: 17 March 2025
This Refund Policy applies to all purchases of digital products and services made through the Pyyrah Plus website at [INSERT WEBSITE URL], operated by Pyyrah Plus, registered in England & Wales.
Please read this policy carefully before making a purchase. By completing a purchase, you confirm that you have read and understood this policy in full.
All sales of digital products are final. We do not offer refunds once a digital product has been accessed, except where required by applicable UK law.
All products sold by Pyyrah Plus are digital products delivered electronically. These include, but are not limited to:
Due to the nature of digital content — which is immediately accessible upon purchase and cannot be returned in the traditional sense — we operate a strict no-refund policy, subject to the legal exceptions described below.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers in the UK ordinarily have the right to cancel a purchase within 14 days without giving a reason (the cooling-off period).
Under Regulation 36 of the same legislation, this right to cancel is lost where:
At checkout, you will be asked to provide this express consent and acknowledgement before completing your purchase.
By ticking the relevant checkbox and completing payment, you agree that:
You request that Pyyrah Plus begins supply of the digital content immediately upon purchase. You acknowledge and accept that by doing so, you lose your right to cancel under the Consumer Contracts Regulations 2013.
This waiver is fully compliant with UK consumer law and is standard practice for digital content businesses.
Once you have accessed your purchased digital product, no refund will be issued, regardless of:
We strongly encourage all customers to review the product description, curriculum, and any available previews carefully before purchasing to ensure the product is right for them.
Notwithstanding our no-refund policy, we will consider a refund or remedy in the following limited circumstances, as required by UK consumer law.
Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for the purpose for which it is sold, and as described on the product page at the time of purchase.
If our digital content is materially faulty, unfit for purpose, or significantly not as described, you may be entitled to a repair or replacement of the content, or a full or partial refund if repair or replacement is not possible or is unreasonably delayed.
Claims under this section must be submitted to us at [INSERT EMAIL ADDRESS] within a reasonable time of discovering the issue, and no later than 30 days from the date of purchase.
If you have been charged more than once for the same product due to a technical error, we will refund the duplicate amount promptly upon verification. Please contact us at [INSERT EMAIL ADDRESS] with your order details.
If we fail to deliver access to a digital product you have purchased and we are unable to resolve the issue within a reasonable time, you will be entitled to a full refund.
If you believe you are entitled to a refund under Section 4 above, please follow the steps below. Approved refunds will be returned to the original payment method and typically take 5–10 business days to appear.
1
Send to [INSERT EMAIL ADDRESS] with subject: Refund Request – [Your Order Number]
2
Your full name, email used at checkout, order number, date of purchase, and a description of the issue
3
We will acknowledge your request within 2 business days
4
We aim to resolve all requests within 10 business days of receiving sufficient information
Please contact us before initiating any chargeback proceedings. We are always willing to resolve disputes directly and fairly.
If you initiate a chargeback with your bank or card provider without first contacting us:
Where a product is purchased via a payment plan or instalment arrangement, the no-refund policy applies equally to each instalment. You remain liable for all scheduled payments regardless of whether you continue to access the content, unless a refund is expressly approved by us under Section 4 above.
Failure to complete scheduled payments may result in suspension of access and, where applicable, pursuit of outstanding amounts through appropriate legal channels.
Nothing in this Refund Policy affects your statutory rights as a consumer under UK law, including your rights under:
If you are unsatisfied with how we have handled a refund request, you may seek further advice from:
This Refund Policy is governed by and construed in accordance with the laws of England & Wales. Any disputes arising in connection with this policy shall be subject to the jurisdiction of the courts of England & Wales, unless you are a consumer resident in Scotland or Northern Ireland, in which case you may also bring proceedings in your local courts.
We reserve the right to update or amend this Refund Policy at any time. Any changes will be posted on this page with an updated effective date and will apply to purchases made after that date. We recommend reviewing this policy before each purchase.
For any questions regarding this Refund Policy, please contact us:
This Refund Policy is governed by the laws of England & Wales.