Pyyrah+ is a digital product. When you purchase Pyyrah+, you receive immediate access to a 9-module course, the Pyyrah+ research platform, a Done-For-You research dashboard delivered within 72 hours of purchase, the 24-Prompt AI Vault, the 7 pre-filled templates, and any future updates to those assets. None of this is a physical product; access is granted via login credentials and asset downloads.
Because Pyyrah+ is digital content delivered immediately on payment, this policy is structured around the law that applies specifically to digital content sales (Consumer Contracts Regulations 2013, Consumer Rights Act 2015) and our additional contractual promises on top.
For most consumer purchases in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give buyers a 14-day cooling-off period during which the contract can be cancelled without giving a reason.
For digital content supplied immediately on payment, the same regulations (reg. 37) allow the consumer to expressly consent to begin receiving the digital content before the end of the 14-day cooling-off period, and to acknowledge that doing so causes the statutory right to cancel to be lost.
At the Pyyrah+ checkout you tick a box giving that express consent. By doing so, you waive the statutory 14-day cancellation right. This is a standard feature of digital-content sales in the UK and is necessary for us to give you access to the product immediately rather than requiring you to wait 14 days.
Your statutory right to cancel without reason is waived at checkout. But Pyyrah Limited then voluntarily gives you a separate, contractual 14-day money-back guarantee on top of the waived statutory right. That contractual guarantee is set out in Section 3 below.
If Pyyrah+ isn't what you expected, email billing@pyyrahplus.com within 14 days of purchase from the email address used at checkout. We'll refund the full purchase price to your original payment method within 5–10 business days. No fault is required. We may briefly ask for the reason to improve the product, but you don't have to give one.
The guarantee applies to the full Pyyrah+ purchase price paid at checkout, in the original currency, refunded to the original payment method. It applies regardless of how much of the product you've accessed within the 14-day window - you can access everything and still request the refund.
The window starts at the timestamp of your Stripe purchase receipt and ends 14 calendar days later at 23:59 UK time. Requests received within that window will be honoured. Requests received outside that window will not be processed under this guarantee, although they may still be considered under Section 4 (statutory exceptions).
The request must come from the email address used at checkout, or include the Stripe receipt and the customer's full name. This protects against fraudulent claims from accounts that didn't make the original purchase.
Refunds are issued via Stripe within 5–10 business days of request. The time it then takes to appear on your statement depends on your bank or card issuer and is typically a further 1–5 business days. International cards may take longer.
Even outside the 14-day contractual window, the following statutory protections still apply. These exist regardless of anything in this policy because they are required by UK consumer law:
If any part of Pyyrah+ is faulty (broken videos, inaccessible templates, platform errors that prevent you using the product) or materially misdescribed compared to what was advertised at the point of sale, you are entitled to a remedy under the Consumer Rights Act 2015. We will repair, replace, or refund as appropriate.
If your DFY research dashboard isn't delivered within 7 days of purchase (we promise 72 hours), or if course access fails to activate within 24 hours of purchase and we can't resolve it within a further 48 hours, you can request a full refund regardless of when this happens.
If you are charged twice for the same purchase due to a technical error at our payment processor, we will refund the duplicate charge in full within 5 business days of being notified, regardless of the 14-day window.
If you suspect a charge to your card from Pyyrah+ that you didn't authorise, contact us at billing@pyyrahplus.com immediately. We will work with you and Stripe to investigate.
We always prefer to handle refund requests directly because it's faster for you (5–10 days via Stripe vs the 45–90 days a chargeback typically takes) and cleaner for us. If you initiate a chargeback through your bank or card issuer instead of contacting us, we will:
If you've been charged in error or are unhappy with the product, please contact us at billing@pyyrahplus.com first. We will resolve almost every request faster than the chargeback process would.
Pyyrah+ is sold as a single product at a single price. We do not offer partial refunds for selective access to specific modules, templates, or platform features. We also do not exchange one Pyyrah+ purchase for a different product or for store credit.
If you purchased Pyyrah+ as a gift on behalf of another person and the recipient hasn't yet accessed it, you can request a refund under Section 3 within 14 days and re-purchase under their email address.
Pyyrah+ is priced at £99 GBP and that is the price applied at checkout, with display currency localised for visitors outside the UK. Refunds are processed in the same currency that was charged at checkout.
Currency conversion losses (the difference between the exchange rate when you bought and the rate when we refund) are not refundable by Pyyrah Limited - these are set by your card issuer. We refund the same numeric amount in the same currency that was charged.
Bank fees and card-network processing fees levied by your issuer on the original transaction are not within our control and are not part of the refund. If your bank charges you a foreign-transaction fee on the refund itself, that is also outside our control. Where Stripe automatically returns its processing fee to us on a refund, we do not pass that to you because it doesn't change what hits your statement.
This policy applies in addition to your statutory rights, which override anything in this section where they conflict.
If you purchased Pyyrah+ through an affiliate's referral link, the same 14-day money-back guarantee applies. We process the refund directly with you. The affiliate's commission for your purchase is reversed automatically through our Stripe affiliate accounting; the affiliate is not involved in your refund request.
We may update this policy from time to time. The version that applies to your purchase is the version that was published at the time of your purchase, not any later version. If we ever materially reduce the protections in this policy (e.g. shortening the 14-day window or narrowing what's covered) we will publish the change at least 14 days before it takes effect and notify any customer with an active 14-day window of the change.
Improvements to the policy (longer windows, broader coverage) apply immediately and retroactively to customers whose 14-day window is still open.
For refund requests, billing questions, or anything else covered by this policy:
Email: billing@pyyrahplus.com
Response time: within 24 hours on business days
Postal: Pyyrah Limited, 27 Old Gloucester Street, London WC1N 3AX
Company number: 12176473, registered in England and Wales
14 days from purchase. No questions required. Reply within 24 hours.
Submit refund request