Eight dedicated inboxes, one for each kind of message you might send us. Routed straight to the person who can actually answer.
Each inbox is monitored by the team member best placed to actually answer, not a shared queue. Pick the one that fits and we'll respond faster.
General inquiries, "I have a question", anything you can't categorise. The founders read every message that lands here personally, and forward it to the right inbox if needed.
Stuck inside Pyyrah+, can't log in, something broken.
Receipts, invoices, VAT, refunds, payment issues.
NDA requests, contracts, IP, compliance, formal notices.
UK GDPR data requests, deletion, access, complaints.
Average response times across all eight inboxes. Weekend and UK bank-holiday delays apply, we don't pretend otherwise.
For formal correspondence, contracts, or regulatory notices. We strongly prefer email, but post works too.
27 Old Gloucester Street, in the heart of Bloomsbury. Closest tube: Holborn (Central, Piccadilly). 5 minutes from Russell Square.
Don't agonise. Email hello@pyyrahplus.com and the founders read it. If your message belongs in another inbox, we'll forward it ourselves and CC you so you have a paper trail.
We don't use ticketing systems for general mail. No auto-replies, no "your case number is", no escalation queue. A human reads it, a human replies.
Email hello@pyyrahplus.comThe most common questions, answered here so you don't have to wait for a reply.
A human reads every message. We'll route it ourselves if it belongs in another inbox. Faster than guessing.
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